For this week’s blog we have asked our friends from SeatPlan to share some thoughts about London theatres and what can be done to make them more accessible.
London Zoo? Check. The Tower of London? Check. The London Eye? Check. A West End show? Hmmm…
Though seeing a West End show is on many of London visitors’ to do lists, the beautiful, old buildings that are home to some of the best theatre in the world aren’t the most amenable to people with access requirements. Most of the theatres date to at least Victorian or Edwardian times. Theatre Royal Drury Lane, built in 1812, is even older – it pre-dates Queen Victoria’s birth by seven years. Architects back then didn’t consider accessibility in their designs and as many of these buildings are now listed, alterations are difficult and expensive – if they are permitted at all by planning regulations.
Luckily, rising levels of awareness and the wider theatre industry’s commitment to increasing access is bringing about change. Most West End theatres are now fitted with infrared hearing systems and removable seating, many offer dedicated access performances and downloadable Visual Stories, assistance dogs are usually permitted, and staff have been specifically trained to support theatregoers with their access requirements. When building regulations allow, ramps, lifts and step-free routes have been installed, as have low-level service counters at bars and box offices.
Many West End theatres are owned by one of four bigger companies, which enables access provisions to be standardised across an entire venue group. For instance, Ambassadors Theatre Group, also known as ATG, has a dedicated access team that can provide theatregoers for information and support with ticket booking across all of their venues, both in and out of London.
On the other hand, change just isn’t happening fast enough and there’s little financial reason for progress to be so slow. The West End is doing incredibly well – with record breaking numbers year on year, London theatre is showing no signs of slowing down. It’s a booming industry and there’s a lot of audience demand for tickets, but all audiences aren’t treated equally. Theatre seating is usually spread over multiple storeys so only certain areas of the theatre may be accessible, and many venues don’t have internal lifts. Main entrances usually have at least a few steps into the foyer from street level. Most theatres ask that patrons with access requirements contact the venue well in advance, and arrive at least half an hour early on the day of the performance they’re attending. Some theatres don’t even have adapted toilets.
Late last year, charity VocalEyes conducted an industry-wide access audit and their findings were disappointing. Out of the 659 researched theatres across the UK, 72% have access information on their websites. Whilst this is a lot, that still means more than a quarter of the venues surveyed didn’t provide any information about their access provisions at all. London is slightly higher at 78%, but Northern Ireland is the lowest, with just over half of its theatres providing access information on their websites. The report also states the amount and quality of the access information provided varies, from a few lines to detailed descriptions. Frankly, this isn’t good enough.
Nearly half of West End theatregoers hail from outside of London, indicating that seeing a show is clearly on the list of things to do for many people visiting the city. These visitors are less likely to go the West End theatres regularly, so they will be less familiar with individual theatres and the access provisions they provide. As VocalEyes’ survey proves, if information is provided online it’s not currently standardised across the industry as a whole, or even within the commercial theatre scene of a single city.
Another problem is the sheer amount of content about West End theatre on the internet. There are seemingly endless ticket retailers, news and reviews sites and other websites. Though it indicates how popular theatre is, it’s a confusing landscape to navigate even for seasoned audiences. Numerous third party ticket agents work with theatres to get bums on seats, and long lines of communication mean that information from the venues isn’t always displayed on vendors’ sites, or displayed accurately – and it may not be on the theatre’s website anyway. What with SEO optimisation that all websites use to rank higher in search results, the actual theatre’s website might be further down the list and may not be obvious, either.
Because of this resounding lack of comprehensive access information for the whole West End in a single resource, theatre website SeatPlan, in its aim to help audiences find the best seats, added an access page to each of the site’s venue listings. These access pages contain detailed descriptions of building entrances, numbers of steps in and around the theatre, bar seating, and so on. It also provides contact details for the theatres’ access teams at the West End’s major theatres and many regional venues.
These teams will be able to provide theatregoers with further details relating to your access requirements and assist with booking tickets or performances that best suit you. They can also advise on the availability of touch tours, audio description, captions, BSL interpreted and relaxed performances.
So whilst theatres still have a lot to do in order to improve their accessibility, they are taking steps in the right direction. Independent resources like SeatPlan also help, by making the process quicker and more streamlined. Even though there’s still a lot of work to be done, the theatre industry as a whole is finally waking up to accessibility shortcomings so change is coming.
The last article of the year has been written by Eeshma Qazi and it’s a resume of her experience on one of Seable holidays.
How do you feel about skiing? Are you a champion skier, gliding gracefully down those slopes every December. Or maybe you like me, are a complete novice, whose idea of a good winter holiday is more a mountain of food by a warm fire than flinging yourself unceremoniously down a mountain of snow. And so, it was to my very great surprise and to my family’s complete shock, that I found myself along with a dozen 18-29 year olds on this VICTA/Seable trip. All of us were destined for the ski slopes of Sauze d’Oulx, a charming village nestled in the Italian alps. Our only commonalities being our visual impairment and our appetite for adventure.
At the Thistle Heathrow terminal 5, amidst the thrum of newly minted conversation and warm chocolate brownies, we were introduced to our tour guides for the next week. For those of you new to the scene, VICTA is a charity which caters for the needs (both social and otherwise) of young visually impaired people) and which often works with Seable holidays (a social enterprise and travel operator) for disabled travellers. Between the two organisations, we had four dedicated sighted guides as well as a number of others in the group who could see enough to assist. Itineraries discussed, icebreakers exchanged and ground rules established, we all went to bed promptly in anticipation of our unseasonably early flight on Tuesday morning.
After a blissfully short flight to Geneva and a bus journey through rolling, snow dappled alpine vistas, we finally arrived at Villa Cary, our hotel. More B&B than sprawling resort, we found to our delight that we had almost free run of the place. After a filling but touristy meal of a full English brunch, we retired to our rooms for a spot of sleep before reconvening at the hotel bar for dinner. Food came in the shape of a typically Mediterranean 3 course meal which left us full to bursting and ready for bed once again.
The next 4 days followed more or less the same pattern minus the continual urge to snooze. After a breakfast of bread, cheeses, spreads and meats, we spent our mornings on the pistes skiing with the help of one-on-one instructorship from an amazingly friendly and competent team of ski instructors whom we all got to know on a first name basis.
Following an initial assessment, we were divided into groups according to our skiing expertise and took it in daily turns to do repeat rounds of the nursery, blue or red slopes with some serial skiers in the group choosing to return for some more skiing in the afternoons.
It is fair to say that sun burnt and windswept though we undoubtedly were, each one of us improved in our stamina and skill over the course of the trip, some by progressing to another slope, others by independently learning to stop, slow down and turn, and others still by simply conquering their fears of the piste enough to relax and enjoy the adrenaline that comes from controlled descent. For me, victory came in the entirely unflattering but completely honest observation of one of the instructors who informed me blithely that I must have improved, given that I was no longer so taut with nerves as to resemble a “penguin”!
A café located next to the slopes formed our daily lunch haunt, serving a hearty fair of local delicacies such as rich polenta with sausage and veg, grilled burgers with fontina and gorgo, rustic soups, gloriously cheesy gnocchi and beautifully gratinated crespelle (soft pancakes liberally submerged in béchamel and topped with crispy mozzarella. For those of us who chose not to ski in the afternoons, free time included going sledding or to a local spa for massages, gym, facials and an enticing array of other treatments including Turkish baths and the exotic sounding Lomi Lomi. Evening meals included in our hotel stay were all served in the hotel’s bar-restaurant area. We made friends with the waitress and chef who were always happy to take requests and recreate our favorites from a few days before. A surprisingly diverse group of individuals, we all bonded over the leisurely dinners peppered with self reflection and tired contentment as well as the card games and competitive team quizzes which followed.
As is the way with all good things, we were sorry on Sunday morning to have to wave goodbye to the quaint cobbled streets of Sauze, it’s beautiful snowcapped slopes and even our high vis florescent orange tea shirts which declared to the world in no uncertain terms that we were “blind skiers”. Bundled up warmly against the chill,we took a transfer back to Geneva where the promise of a swanky hotel awaited us. Highlights in Geneva included chocolate shopping and in particular, a mammoth 4.5 kg Toblerone (the size of a small toddler), meltingly delicious gruvyère and Emmental fondue, crispy potato Rösti and the lightest of mascarpone pizzas. After a general meander around the strangely quiet and orderly streets festooned with a muted, civilised sort of Christmas cheer, we headed back to the hotel to get ready for a sumptuous dinner,a Swiss pick and mix of the best of Italian and French cuisine, from tartars to risotto, steaks to pasta.
We returned to England on Monday exactly one week later, better friends and less floundering skiers than we had left it. Each of us glad of the opportunity and already planning our next potential VICTA/Seable experience. As for me, how do I feel about skiing now? Good enough to want to try it again, this time head held high, shoulders bent with intent, feet arched snow-plough like and stomach firmly concave.
For this week’s blog we publishing the Activity report written by Victa’s John Smith about their amzing trip to Sicily with Seable.
Catania, Mount Etna and Acicastello
24th June – 2nd July
Number of attendees: 10
Group age range: 18–29
VICTA’s second International of 2017 saw us jetting off to the beautiful Italian island of Sicily, originally a Greek colony; Italians have made the island a wonderful mix of culture, food and history.
Meeting at Luton Airport, our group enjoyed a hearty meal before an early wake up to fly out to Sicily, where we met our guides from Seable. Beginning with a whistle-stop tour through the streets of Catania, including the location of the beach, and a short history of the island, before arriving at our accommodation, just north of Acicastello. Finishing up with some relaxation in the pool and dinner at one of Acicastello’s finest fish restaurants and taking in the sights of the celebration of the town’s patron saint.
Our second day saw us travel to the sandy beach in Catania to try windsurfing, kayaking and paddle boarding. The afternoon was a relaxing one with fun and games in the pool before heading out to a nearby Italian steakhouse for dinner.
Day three saw us traveling back into Catania to visit the Tactile Museum, where we were able to feel some scale models of the worlds monuments including the Pyramids of Giza, the Colosseum, the Blue Mosque, The Wailing Wall and St. Peter’s Square and Basilica in the Vatican City.
After visiting some of the wonders of the world, we ventured out to the markets of Catania to get a view of modern Sicily, taking in the smells from the fish market and tastes of Sicilian cheeses and meats, and then going to a small but exquisite café to try the Sicilian dish of Pasta Norma. After venturing around Catania further, we found ourselves back in Acicastello dining in the fish restaurant, sampling what the ocean has to offer, with squid, octopus and swordfish being some of the delights.
On our fourth day, we travelled out towards Etna and ventured through an organic farm, exploring the farm and checking out the different varieties of trees that grow there, because of the fertile volcanic soil. We met a family of donkeys, and a family of goats, both producing milk for the farm’s cheeses, and a rather large brood of hens producing fresh organic eggs. After visiting the farm and sampling some more of Sicily’s olive oils, meats, cheeses and some small pasta dishes, we ventured further up the mountain to the small but award-winning vineyard belonging to Don Saro. We sampled some of the fine wines and were taught the correct way of tasting wine as well as receiving a tour of the factory where all 40 hectares of Don Saro’s grapes are pressed, fermented and bottled.
Day five began with us all having a relaxed morning before leaving to head to Mount Etna. Stopping off in the town of Zafferana, the last town before the Etna base camp, for lunch and a photo opportunity. Etna itself was exhilarating and maybe a little scary, and upon arrival at the base camp, we found ourselves getting a short lesson on the history of Etna, the variety of volcanic rocks and learning that the Mountain itself is Europe’s most active volcano! We pressed on and found ourselves soon at the highest point that anyone is allowed, just below 3000m, buffeted by the wind, but still happy with ourselves for making it up and exploring some of the craters around the South East face of the mountain. We returned to basecamp, rather windswept and dusty, jumped into our minibuses and ventured back down the mountain to Zafferana, where we had a table booked for dinner at an award-winning Porcini restaurant.
Our sixth day saw us back at our accommodation for the morning and having a go at some scuba diving. There were some nervous faces initially but everyone had a go, finding that a lot of us were actually rather good! Our afternoon was a split of food tasting in Catania, honeys, meats, cheeses and ice cream (including the Sicilian delicacy of Granita, an ice cream with no milk), the other half of the group went out on the ocean for a spot of swimming with the local scuba diving school.
Day seven, our penultimate day. We travelled to Catania once more for a spot of souvenir shopping, the usual things were purchased; tea towels, t-shirts and mugs. All very quirky! And an afternoon visit to the Norman Castle which was built from the black volcanic rock next to the ocean in Acicasetllo. Our final afternoon in Sicily was one of relaxation. With fun and games, some swimming in the pool and some celebrations for some of the group who had got their university results!
Before setting off we enjoyed a hearty breakfast and ventured through a very sunny Catania, driving past the ocean waving us goodbye before boarding our plane at Catania airport and leaving to come back to an equally sunny but not as warm UK.
Huge thanks go out to our guides from Seable Holidays, who made the week informative, entertaining and full of Sicilian adventure. And to our volunteers who helped our participants whenever needed and went above and beyond to ensure everyone was entertained as well.
For any other travel advice or guidance, feel free to contact us and to learn more about our active accessible holidays, click here.
Catania, Sicily is certainly not the best accessible destinations in Italy. Is a beautiful and historic town which offers museums and tourist attractions to all kinds of visitors. However, Catania now provides accessible tour operators, accessible trasport and features disability equipments which ensure both seniors and disabled tourists an enjoyable stay on the sunny Mediterranean sea.
Enable magazine is an award – winning disability lifestyle magazine that has joined the list of UK organizations that are working towards helping disabled people live a more independent and accessible lifestyle. This magazine is the best source of information for all the latest updates, beneficial news and interviews, and lots of other exciting and interesting features for the disabled community. (more…)
We are excited to be part of the upcoming QAC Sight Village events held in Edinburgh and Glasgow on the 16th and 17th of April, 2013. QAC (Queen Alexandra College) is a national charity for people with visual impairment and/or other disabilities. We encourage all visually impaired, partially blind, or friends and family members of visually impaired people, to attend this event. (more…)
We are extremely grateful to ‘Go Mobility Solutions’ for recognizing the efforts of Seable on their website. Check out our feature on their website by clicking here: http://goesanywhere.com/seable-is-a-social-enterprise-that-is-working-to-help-the-disabled-community-live-a-more-independent-and-fulfilling-life/ (more…)
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