TAILORED HOLIDAY TERMS AND CONDITIONS

PLEASE READ THESE BOOKING CONDITIONS CAREFULLY BEFORE BOOKING WITH US

What’s in these terms? These terms tell you the rules for booking a holiday with us.

Who we are and how to contact us

We are Seable Limited, a company incorporated in England and Wales under the Companies Acts with company number 08295693, and have our registered office address at Canopi Foundation, Canopi, 82 Tanner Street, London SE1 3GN.

Seable is a holiday provider with a mission to provide accessible tailored holidays to the visually impaired community. Seable provides inclusive trips that seek to improve the traveller’s well-being, using locally trained assistance and tailored activities to meet the traveller’s needs and ensure a
stress-free holiday.

To contact us, please email info@seable.co.uk

By booking with us you accept these terms

By booking a holiday with us, you confirm that you accept these terms and that you agree to comply with them. You agree that any personal data we receive will be processed in accordance with our Data Privacy Policy available here: https://seable.co.uk/privacy-policy/.

If you do not agree to these terms, you must not book a holiday with us.

We recommend that you print a copy of these terms for future reference.

We may make changes to these terms

We amend these terms from time to time. Every time you wish to book a holiday with us, please check these terms to ensure you understand the terms that apply at that time.

How our booking process works

Our booking process is comprised of four steps, as follows:

Step 1 – Initial Contract & Price Inquiry: you chose to contact us for availability and prices (our contact details are available on our site and in these terms at Who we are and how to contact us above). We will tell you the price of the holiday you are interested in and, if requested, we will send you an order form and medical information form (the “Order Booking Form” and “Medical Declaration Form”).
● Step 2 – Completion of Order Booking Form: the Order Booking Form will specify the price of the holiday, the deposit you’ll need to pay, and any other important details we decide are necessary. If you would like to proceed with a booking, you will complete the Order Booking Form and return it to us in the manner prescribed by the Order Booking Form. [After we receive your completed Order Booking Form, we will require you to pay the deposit within 3 days]. [Your deposit is fully refundable should we be unable to accept your booking].
● Step 3 – Completion of Medical Declaration Form: To ensure the safety and well-being of all participants, a completed and signed Medical Declaration Form is required for all bookings. This form will collect essential information regarding your health and any pre-existing medical conditions that may impact your participation in the activity. Failure to submit a completed Medical Declaration Form may result in the cancellation of your booking without a refund.
● Step 4 – Confirmation of Your Booking: once we have received your Order Booking Form, Medical Declaration Form and deposit, we will decide whether to accept or reject your booking. If we decide to accept your booking, we will notify you, by email or letter, that your booking has been confirmed. Your booking is concluded at this stage (the “Concluded Booking”). It is at this point that the contract between you and us for the provision of your holiday, as governed by these terms, is concluded and becomes binding on both you and us. [If we decide to reject your booking, we will notify you, by email or letter that your booking has been rejected and will refund your deposit to the same payment method within 14 days].
● Step 5 – Payment: you will be asked to pay the remaining cost of the holiday (the full price less the deposit) by a specific date (which we will specify in the booking confirmation notification provided in Step 3).

The Booking Conditions

The conditions in this section 6 apply where you have a Concluded Booking (see step 3 in section 5 of these terms for an explanation of a Concluded Booking).

(A) General:

We will supply your holiday per the details of your holiday set out in the Order Booking Form.
You must be aged 18 or over at the time of booking and possess the legal capacity to make the booking on behalf of yourself or a group.

iii. All personal details and any other information supplied must be accurate for all individuals. Privacy Policy, available here https://seable.co.uk/privacy-policy/

Travel Insurance
1. You must ensure that you have adequate travel insurance. It is a condition of travel that you have comprehensive travel insurance to cover them in the event of an emergency.
2. You have a visual impairment. You confirm that you have provided us with all necessary and relevant information about your visual impairment to help us ensure that your holiday meets your requirements. Please see the Special requests and requirements below for further details.
3. It is your responsibility to ensure that you have a correct and adequate passport with at least 6 months validity from the date of departure, visa, and other travel documents that may be required by airlines, authorities, or countries. We accept no liability if you are refused entry onto a flight or into any country due to a failure to carry the correct and adequate passport, visa, or other travel documents required by any airline, authority, or country, including countries you may just be transiting through. This includes all stops made by the aircraft, even if you do not leave the aircraft or airport.
vii. It is your responsibility to ensure that you keep safe all booking details we may provide you relating to your holiday, including all applicable booking reference numbers.

(B) Price:
- Our prices can include accommodation, transport to and from your holiday accommodation, excursions, visits, and activities. Our prices do not include transport to and from your departing airport although this can be arranged at an additional cost.
(C) Special requests and requirements:
1. If you have any special requests (i.e. ground floor accommodation, adjacent rooms, dietary requirements, etc.), please let us know when you book. We will try and carry out any special requests or pass them on to our suppliers, subject to availability. If a special request is particularly important, please ask for confirmation in writing. Regrettably, we cannot guarantee any special requests and our failure to meet any special request will not be a breach of contract.
2. Our holidays are specially tailored to be accessible for people with limited mobility or the visually impaired. To help us to do this, you must accurately tell us of your needs and any special requirements (and other relevant information) at the time of your booking. Where you are making a group booking, you must also provide this information regarding any visually impaired member of your group. If you have any doubts about your ability (or the ability of anyone in your group) to participate in any of the activities that feature in your chosen holiday, please ask us about this. Where we can, we will always make reasonable adjustments to enable you and/or any members of your group to participate fully. If, however for good reason we are unable to make reasonable adjustments to meet your needs (or the needs of anyone in your group) we may have to refuse your booking or not allow you and/or any members of your group to participate in a given activity. If you or any member of your group have any specific health concerns, please always seek the advice of a qualified doctor or healthcare professional.

Late bookings

Bookings made within 12 weeks of the holiday start date shall be deemed late bookings. For late bookings, the Booking Conditions shall come into effect only after you have made full payment, subject to all other terms.

(D) Order confirmation and payment:

After you have paid your deposit if we can accept your order, we will send you a booking confirmation along with an invoice for the remaining cost of your holiday (the full price less the deposit). The confirmation will tell you the date on which the remaining cost of your holiday is payable. This will usually be the date 12 weeks before the start of your holiday unless your booking is made within 12 weeks of the holiday start date, in which case the remaining cost of your holiday must be paid in full within 7 days from the booking confirmation
The Order Booking Form, which you complete as part of step 2 of the booking process (see How our booking process works above), will also provide the details of your holiday. It is important to check the details on the Order Booking Form when you receive it. In the event of any discrepancy or error on your Order Booking Form or any items on the Order Booking Form that you are not happy with, please contact us and alert us of any errors before proceeding further with your booking. We will try and correct any mistakes and send you an updated Order Booking Form but may have to charge a reasonable administrative fee for doing so.

iii. If you do not notice any errors on your Order Booking Form until after you have a Concluded Booking, then please contact us following the Changes and Cancellations section below.

(E) Changes and cancellations:

We will always do our best and will use reasonable skill and care to deliver your holiday in line with your Order Booking Form. However, very occasionally circumstances change and it is important to set out what happens if you or we need to make a change to your booking or cancel it.

You want to amend or transfer your booking:

We will try and accommodate any changes you request. However, this may be subject to availability and to an administrative fee. To make any changes to your booking, you must notify us at least 12 weeks prior to departure.

You can transfer your Concluded Booking to another person, or anyone within your group can transfer their place to another person, provided that you let us know in writing at least 45 days before the start date of your holiday. You must provide details of why the first person can’t travel and who is going instead. Any request made less than 45 days before the departure date will not be accepted unless agreed by us at our sole discretion.

You must provide reasonable details explaining why the original person is unable to travel and specify the individual who will be taking their place.

The person who will take the place of the original traveller must:

Satisfy and agree to these Terms and Conditions, as well as any other terms applicable at the time of transfer.
Complete any documentation or procedures required by us to effect the transfer.

Liability for Costs: Both you (the original booker) and the individual replacing the original traveller will be jointly and severally liable for:

Full payment of any reasonable additional costs incurred by us as a result of the change. This may include, but is not limited to, administrative fees, transportation changes, or accommodation adjustments.
Any increase in the holiday cost due to the transfer, including any additional services or fees that may apply.

We reserve the right to refuse the transfer of the booking if the new person does not meet our criteria, including but not limited to health and safety requirements, or if the transfer is not feasible under the circumstances.

You want to cancel your booking:

If you wish to cancel your booking you can do so at any time and for any reason, however, a cancellation fee may apply, subject to the following terms:

In the event you cancel your booking, we will refund you the amount you have already paid, minus the applicable cancellation fee (unless Special Circumstances apply, see further details below).

The applicable cancellation fee will be calculated on a sliding scale of charges as follows:

12 weeks or more before the departure date = Non-refundable deposit cancellation fee
6 – 12 weeks before departure date = 50% of total holiday cost cancellation fee
0 – 6 weeks before departure date = 100% of total holiday cost cancellation fee

The date of cancellation is the date on which you provide written notice that you are canceling (i.e. by letter or email but not by telephone). Please give us as much written notice as possible to ensure that the cancellation fee is kept to a minimum. We may, under certain circumstances and at our sole discretion hold your deposit/cancellation fee as a credit for your next holiday.

Special Circumstances

You will not be required to pay a cancellation fee if you cancel your booking before the start of your holiday because of unavoidable and extraordinary circumstances occurring at the destination of your holiday that are beyond your control, such as extreme weather conditions that prevent you from being able to travel to the destination.

In these circumstances you will receive a full refund of the amounts you have already paid, however, you will not be entitled to any further compensation for the “Compensation” section below.

You will also not be required to pay a cancellation fee if you decide to cancel your Concluded Booking after we have informed you about a major change we need to make to your Concluded Booking, More information regarding this is set out under the “Major Change” provisions below.

iii. We need to amend your booking:

Changes Before Concluded Booking

If we have to make a change before you have a Concluded Booking, we will let you know so that you have the option to change your mind before we accept the booking. If we have to make a change after you have a Concluded Booking, you will be notified as soon as possible and this section will apply.

Changes After Concluded Booking:

After you have a Concluded Booking, we reserve the right to make a change in price, a minor change, or a major change at any time.

Change in Price

We may increase the price of your Concluded Booking to allow for increases in our costs which are a direct consequence of changes in:

the price of carriage for specific activities or excursions;
taxes payable on any part of your booking (such as tourist taxes, landing taxes, or fees charged by any ports or airports for the use of their services);
currency exchange rates relevant to the package;

where we have notified you of this increase at least 20 days before the start date of your holiday.

Any price increase that is more than 8% of your total holiday price will be a major change and the provision below will apply.

Price Reduction:

Similarly, you are also entitled to a reduction in the price of your Concluded Booking if there is a reduction in any of these charges between the making of your Concluded Booking and the start date of your holiday. However, we may deduct an administration fee to cover our costs of processing any reduction.

We are happy to provide details of how any increase or reduction in the price of your Concluded Booking has been made on request.

Minor Change

If we only make a minor change, we cannot offer any additional rights other than undertaking to let you know as soon as possible. This includes changes that are not changes in price or major changes under the heading below (such as a change in accommodation that does not affect the quality rating of your accommodation).

If you wish to cancel your Concluded Booking because of a minor change, then you may do so per the “You want to cancel your booking” provisions above. Please note that you will still be required to pay a cancellation fee in these circumstances.

Major Change

We may need to make a major change to your Concluded Booking. This includes changes to:

your destination, itinerary and periods of stay, dates, or the number of nights included at your chosen accommodation;
the location, main features, and quality rating of your accommodation;
the availability of any meals or food options included in your package;
the visits, excursions, and other activities included in your package;
languages available for certain activities or services;
the requirements put in place to ensure the holiday is appropriate for you or anyone in your group with a visual impairment;
any other special requirements which we have agreed to provide you in the Order Booking Form; or
the price, which results in a price increase of more than 8%. Other changes to the price will be handled following the “Change in Price” provisions above.

If we have to make a major change to your booking (for example a change to a different resort or lower-rated accommodation), we will offer you an alternative holiday if available (subject to a refund or extra payment if there is a price difference), or you can cancel your booking and receive a full refund for all the money that has been paid.

Where we have offered you the option of an alternative holiday or a refund, you must inform us of your decision within 7 days of our notification to you. If you do not respond within this period, then we will treat your Concluded Booking as cancelled and a refund will be paid to your original payment method. All refunds will be paid within 14 days from the date on which we accept the refund is due. As noted above, you will not be required to pay a cancellation fee in these circumstances.

We need to cancel your booking

If we have to cancel your booking, we will offer you an alternative holiday if available (subject to a refund or extra payment if there is a price difference). If we are unable to offer you an alternative holiday, or you do not wish to accept our offer of an alternative holiday, you can transfer the deposit as a credit for 12 months or you will receive a full refund for all the money that has been paid.

Where we have offered you the option of an alternative holiday or a refund, you must inform us of your decision within 7 days of our notification to you. If you do not respond within this period, we will assume that you would like a refund and this will be paid to your original payment method. All refunds will be paid within 14 days from the date on which we accept the refund is due.

Cancellation fees are not payable where the cancellation has been instigated by us.

Compensation

If we cancel your holiday, or you cancel your holiday following a major change made by us, you may be entitled to compensation. However, compensation will not be payable where:

The package is cancelled by us because the number of persons who agreed to take it is less than the minimum number required (as referred to in the Order Booking Form), and you are informed of the cancellation in writing not less than 5 weeks before departure, or
your holiday is cancelled because of unavoidable and extraordinary circumstances beyond either your or our control (see “Events Beyond Our Control” below).

Please contact us if you would like to know more about your rights to compensation.

Events Beyond Our Control

In some circumstances, we may have to cancel your booking as a result of unavoidable and extraordinary events beyond our control. This includes but is not limited to, acts of God, natural disasters, epidemics or pandemics, extreme weather, terrorist attacks, war, civil commotion or riots, threats of or preparations for war, armed conflict, nuclear, chemical or biological contamination or sonic boom, collapse of buildings, fire, explosion or accident (“Events Beyond Our Control”).

Subject to the provisions regarding government public health measures below, in the extremely unlikely event that an Event Beyond Our Control occurs, we regret that we cannot accept any liability to pay any compensation for our failure to perform or a delay in performing any of our obligations under these Terms. If an Event Beyond Our Control takes place that affects the performance of our obligations under these terms, we will contact you as soon as reasonably possible to notify you. If an Event Beyond Our Control prevents or delays the performance of our obligations under these terms during your Holiday we will try to make, but cannot guarantee, alternative arrangements for you.

If either you or us need to cancel your Concluded Booking as a result of an Event Beyond Our Control, then you will be entitled to receive a full refund within 14 days, however, you will not be entitled to any further compensation.

vii. Cancellations due to government public health measures

The following special provisions apply if the Event Beyond Our Control which requires either you or us to cancel your Concluded Booking relates to government-imposed public health measures (including measures put in place to protect public health from an epidemic or pandemic, outbreak of disease, or biological contamination).

If, before the start of your holiday, you or we cancel your booking because government-imposed public health measures mean you are not allowed to travel or you are prevented from using your booking, you may choose to:

transfer your booking to a later date free of any administration charges, subject to availability. You will have to pay any difference in price if the cost of the new booking is higher or be reimbursed the difference if the cost of the new booking is lower;
request a voucher with a redemption value equal to the amount previously paid by you for the booking. The voucher terms and conditions will be available to you before you make your choice under this clause; or
obtain a full refund of the amount already paid by you for the booking.

You must inform us of your decision within 7 days of our notification to you regarding these options. If you do not respond within this period, then we will assume that you would like a refund and this will be paid to your original payment method. All refunds will be paid within 14 days from the date on which we accept the refund is due.

If, during your holiday, you have to cut short your holiday because of government public health measures that are imposed during your holiday, you will be entitled to a pro-rata refund of the cost of the accommodation (including any extras such as visits, excursions, and planned activities) paid by you for the booking, but any administration charges paid will not be refundable. We will contact you to confirm the amount of your refund using the contact details you have provided to us. All refunds will be paid to your original payment method within 14 days from the date on which we accept the refund is due.

For the avoidance of doubt, we will not charge a cancellation fee if a holiday is cancelled in these circumstances, however, you will not be entitled to any further compensation.

(F) Complaints:

If you have a complaint whilst you are away, you should first notify the local supplier of the specific service that you are not satisfied with. If they are unable to help please immediately contact a member of our staff, who will try to rectify the problem. If upon your return home, you are still unhappy, please contact us at SEABLE Canopi Foundation, Canopi, 82 Tanner Street, London SE1 3GN or at info@seable.co.uk. You should contact us within 28 days of returning home to allow us to investigate your complaint thoroughly. A delay in reporting a complaint reduces the chances for us to investigate your claim properly and may impact how well we can deal with it. When you contact us with your complaint you should also include your booking reference number and all your relevant contact details such as evening and daytime contact telephone numbers and an email address.
Following our investigation, should we decide that we have failed in our responsibility to supply the holiday to you with reasonable skill and care, you will be entitled to a full refund. The refund will be paid to your original payment method within 14 days from the date on which we accept the refund is due.

(G) Liability:

We will supply the holiday with reasonable skill and care. We will be liable for loss or damage that you suffer that is a foreseeable result of our failure to use reasonable skill and care in supplying the holiday (“Standard of Care”). Further, we will be liable for what our employees, agents, or subcontractors do or do not do if they were at the time acting within the course of their employment or carrying out work that we had asked them to do, where such acts falls below the Standard of Care. Loss or damage is foreseeable if they were an obvious consequence of our failure to use reasonable skill and care or if they were contemplated by you and us at the time we entered into this contract.

We will not be liable for any injury, illness, death, loss, damage, expense, cost, or other claim arising in connection with:

Your own acts and/or omissions or the acts and/or omissions of any members of your party; or
The acts and/or omissions of a third party not connected with the holiday and which were unforeseeable or unavoidable; or
an Event Beyond Our Control (see Events Beyond Our Control section above).

iii. Under the law, you may have rights in some circumstances to refunds and/or compensation from the airline in cases of denied boarding, cancellation, or delay to flights. Full details of these rights will be publicised at EU airports and will also be available from airlines. Liability in such cases is the responsibility of the airline and will not always entitle you to a refund from us.

We do not exclude or limit in any way our liability for:

death or personal injury caused by our negligence or the negligence of our employees, agents, or subcontractors; and
fraud or fraudulent misrepresentation.

(H) Other rules that apply to your holiday

The services which make up your holiday are provided by people, firms, companies, and other organisations which are independent of us and for whom we act as agents (for example travel and accommodation providers). These service providers and owners provide services in line with their terms and conditions. Some of these terms and conditions may limit or exclude their liability to you, usually in line with international conventions that apply.
It is your responsibility ensure you to comply with such terms, copies of which will be available from the suppliers on request.
We may transfer this agreement to someone else

We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

Other important terms

(a) Nobody else has any rights under this contract.

This contract is between you and us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person to make any changes to these terms.

(b) If a court finds part of this contract illegal, the rest will continue in force.

If any authority decides that some of these terms are unlawful, the rest of the terms will continue to apply.

Each of the sections or paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

(c) Even if we delay in enforcing this contract, we can still enforce it later.

If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

Which country’s laws apply to any disputes?

These terms, their subject matter, and their formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction.

GROUP HOLIDAY TERMS AND CONDITIONS

PLEASE READ THESE BOOKING CONDITIONS CAREFULLY BEFORE BOOKING WITH US

What’s in these terms? These terms tell you the rules for booking a holiday with us.

Who we are and how to contact us

To contact us, please email info@seable.co.uk

By booking with us you accept these terms

If you do not agree to these terms, you must not book a holiday with us.

We recommend that you print a copy of these terms for future reference.

We may make changes to these terms

We amend these terms from time to time. Every time you wish to book a holiday with us, please check these terms to ensure you understand the terms that apply at that time.

How our booking process works

Our booking process is comprised of four steps, as follows:

Step 1 – Initial Contact & Price Inquiry: you chose to contact us for availability and prices (our contact details are available on our site and in these terms at Who we are and how to contact us above). We will tell you the price of the holiday you are interested in and, if requested, we will send you an order form and medical information form (the “Order Booking Form” and “Medical Declaration Form”).
Step 2 – Completion of Order Booking Form: the Order Booking Form will specify the price of the holiday, the deposit you’ll need to pay, and any other important details we decide are necessary. If you would like to proceed with a booking, you will complete the Order Booking Form and return it to us in the manner prescribed by the Order Booking Form. [After we receive your completed Order Booking Form, we will require you to pay the deposit within 3 days]. [Your deposit is fully refundable should we be unable to accept your booking].
Step 3 – Completion of Medical Declaration Form: To ensure the safety and well-being of all participants, a completed and signed Medical Declaration Form is required for all bookings. This form will collect essential information regarding your health and any pre-existing medical conditions that may impact your participation in the activity. Failure to submit a completed Medical Declaration Form may result in the cancellation of your booking without a refund.
Step 4 – Confirmation of Your Booking: once we have received your Order Booking Form, Medical Declaration Form and deposit, we will decide whether to accept or reject your booking. If we decide to accept your booking, we will notify you, by email or letter, that your booking has been confirmed. Your booking is concluded at this stage (the “Concluded Booking“). It is at this point that the contract between you and us for the provision of your holiday, as governed by these terms, is concluded and becomes binding on both you and us. [If we decide to reject your booking, we will notify you, by email or letter that your booking has been rejected and will refund your deposit to the same payment method within 14 days].
Step 5 – Payment: you will be asked to pay the remaining cost of the holiday 50% of the balance due (50% of the price less the deposit) by a specific date and then the remaining cost of the holiday by a specific date (which we will specify in the booking confirmation notification provided at step 3).

The Booking Conditions

The conditions in this section 6 apply where you have a Concluded Booking (see step 3 in section 5 of these terms for an explanation of a Concluded Booking).

(A) General:

We will supply your holiday per the details of your holiday set out in the Order Booking Form.
You must be aged 18 or over at the time of booking and possess the legal capacity to make the booking on behalf of yourself or a group.

iii. All personal details and any other information supplied must be accurate for all individuals or members of the group that the booking is made for. Where you are making a group booking on behalf of others, you confirm to us that you have all appropriate permissions and consents from all members of the group to provide us with their personal information, and you agree to inform them about our Privacy Policy, available here https://seable.co.uk/privacy-policy/

Travel Insurance

You must ensure that you and – where you are making a group booking on behalf of others – all members of the group, have adequate travel insurance. It is a condition of travel that you and (where applicable) each member of the group have comprehensive travel insurance to cover them in the event of an emergency.
Where you are making a group booking on behalf of others, you must accept these terms on behalf of all members of the group.
You have (or, where you are making a group booking on behalf of others, at least one member of the party booking has) a visual impairment. You confirm that you have provided us with all necessary and relevant information about your (or a member of your group’s) visual impairment to help us ensure that your holiday meets your (or their) requirements. Please see the Special requests and requirements below for further details.

vii. It is your responsibility to ensure that you (and all members of your group) have a correct and adequate passport with at least 6 months validity from the date of departure, visa, and other travel documents that may be required by airlines, authorities or countries. We accept no liability if you (or any member of your group) are refused entry onto a flight or into any country due to a failure to carry the correct and adequate passport, visa, or other travel documents required by any airline, authority, or country, including countries you may just be transiting through. This includes all stops made by the aircraft, even if you do not leave the aircraft or airport.

viii. It is your responsibility to ensure that you keep safe all booking details we may provide you relating to your holiday, including all applicable booking reference numbers.

(B) Price:

Our prices can include accommodation, transport to and from your holiday accommodation, excursions, visits, and activities. Our prices do not include transport to and from your departing airport although this can be arranged at an additional cost.
When booking onto a group you will be required to pay a non-returnable deposit for each person travelling within 3 days of completing the Order Booking Form. The deposit amount will be specified to you when we provide you with the price of your holiday and will be confirmed in writing when we send you an Order Booking Form.

(C) Special requests and requirements:

If you have any special requests (i.e. ground floor accommodation, adjacent rooms, dietary requirements, etc.), please let us know when you book. We will try and carry out any special requests or pass them on to our suppliers, subject to availability. If a special request is particularly important, please ask for confirmation in writing. Regrettably, we cannot guarantee any special requests and our failure to meet any special request will not be a breach of contract.
Our holidays are specially tailored to be accessible for people with limited mobility or the visually impaired. To help us to do this, you must accurately tell us of your needs and any special requirements (and other relevant information) at the time of your booking. Where you are making a group booking, you must also provide this information regarding any visually impaired member of your group. If you have any doubts about your ability (or the ability of anyone in your group) to participate in any of the activities that feature in your chosen holiday, please ask us about this. Where we can, we will always make reasonable adjustments to enable you and/or any members of your group to participate fully. If, however for good reason we are unable to make reasonable adjustments to meet your needs (or the needs of anyone in your group) we may have to refuse your booking or not allow you and/or any members of your group to participate in a given activity. If you or any member of your group have any specific health concerns, please always seek the advice of a qualified doctor or healthcare professional.

6. Late bookings

1. Bookings made within 12 weeks of the holiday start date shall be deemed late bookings. For late bookings, the Booking Conditions shall come into effect only after you have made full payment, subject to all other terms.
(D) Order confirmation and payment:
1. After you have paid your deposit if we can accept your order, we will send you a booking confirmation along with an invoice for the remaining cost of your holiday (the full price less the deposit). The confirmation will tell you the date on which the remaining cost of your holiday is payable. If your booking is made within 12 weeks of the holiday start date, the remaining cost of your holiday must be paid in full within 3 days from the booking confirmation
2. The Order Booking Form, which you complete as part of step 2 of the booking process (see How our booking process works above), will also provide the details of your holiday. It is important to check the details on the Order Booking Form when you receive it. In the event of any discrepancy or error on your Order Booking Form or any items on the Order Booking Form which you are not happy with, please contact us and alert us of any errors before proceeding further with your booking. We will try and correct any mistakes and send you an updated Order Booking Form but may have to charge a reasonable administrative fee for doing so.
iii. If you do not notice any errors on your Order Booking Form until after you have a Concluded Booking, then please contact us in accordance with the Changes and Cancellations section below.

(E) Changes and cancellations:

We will always do our best and will use reasonable skill and care to deliver your holiday in line with your Order Booking Form. However, very occasionally circumstances change and it is important to set out what happens if you or we need to make a change to your booking or cancel it.

7. You want to amend or transfer your booking:

You must provide reasonable details explaining why the original person is unable to travel and specify the individual who will be taking their place.

The person who will take the place of the original traveller must:

Satisfy and agree to these Terms and Conditions, as well as any other terms applicable at the time of transfer.
Complete any documentation or procedures required by us to effect the transfer.

Liability for Costs: Both you (the original booker) and the individual replacing the original traveller will be jointly and severally liable for:

Full payment of any reasonable additional costs incurred by us as a result of the change. This may include, but is not limited to, administrative fees, transportation changes, or accommodation adjustments.
Any increase in the holiday cost due to the transfer, including any additional services or fees that may apply.

8. You want to cancel your booking:

If you wish to cancel your booking you can do so at any time and for any reason, however, a cancellation fee may apply, subject to the following terms:

In the event you cancel your booking, we will refund you the amount you have already paid, minus the applicable cancellation fee (unless Special Circumstances apply, see further details below).

The applicable cancellation fee will be calculated on a sliding scale of charges as follows:

12 weeks or more before the departure date = Non-refundable deposit cancellation fee
6 – 12 weeks before departure date = 50% of total holiday cost cancellation fee
0 – 6 weeks before departure date = 100% of total holiday cost cancellation fee

Special Circumstances

You will not be required to pay a cancellation fee if you cancel your booking before the start of your holiday because of unavoidable and extraordinary circumstances occurring at the destination of your holiday that are beyond your control, such as extreme weather conditions which prevent you from being able to travel to the destination.

In these circumstances you will receive a full refund of the amounts you have already paid, however, you will not be entitled to any further compensation for the purposes of the “Compensation” section below.

iii. We need to amend your booking:

Changes Before Concluded Booking:

Changes After Concluded Booking:

After you have a Concluded Booking, we reserve the right to make a change in price, a minor change, or a major change at any time.

Change in Price

We may increase the price of your Concluded Booking to allow for increases in our costs which are a direct consequence of changes in:

the price of carriage for specific activities or excursions;
taxes payable on any part of your booking (such as tourist taxes, landing taxes or fees charged by any ports or airports for use of their services);
currency exchange rates relevant to the package;

where we have notified you of this increase at least 20 days before the start date of your holiday.

Any price increase that is more than 8% of your total holiday price will be a major change and the provision below will apply.

Price Reduction:

We are happy to provide details of how any increase or reduction in the price of your Concluded Booking has been made on request.

Minor Change

If you wish to cancel your Concluded Booking because of a minor change, then you may do so by the “You want to cancel your booking” provisions above. Please note that you will still be required to pay a cancellation fee in these circumstances.

Major Change

We may need to make a major change to your Concluded Booking. This includes changes to:

your destination, itinerary and periods of stay, dates, or the number of nights included at your chosen accommodation;
the location, main features, and quality rating of your accommodation;
the availability of any meals or food options included in your package;
the visits, excursions, and other activities included in your package;
languages available for certain activities or services;
the requirements put in place to ensure the holiday is appropriate for you or anyone in your group with a visual impairment;
any other special requirements which we have agreed to provide you in the Order Booking Form; or
the price, which results in a price increase of more than 8%. Other changes to the price will be handled following the “Change in Price” provisions above.

9. We need to cancel your booking

If we have to cancel your booking, we will offer you an alternative holiday if available (subject to a refund or extra payment if there is a difference in price). If we are unable to offer you an alternative holiday, or you do not wish to accept our offer of an alternative holiday, you can transfer the deposit as a credit for 12 months or you will receive a full refund for all the money that has been paid.

Where we have offered you the option of an alternative holiday or a refund, you must inform us of your decision within 7 days of our notification to you. If you do not respond within this period, we will assume that you would like a refund and this will be paid to your original payment method. All refunds will be paid within 14 days from the date on which we accept the refund is due.

Cancellation fees are not payable where the cancellation has been instigated by us.

10. Compensation

If we cancel your holiday, or you cancel your holiday following a major change made by us, you may be entitled to compensation. However, compensation will not be payable where:

The package is cancelled by us because the number of persons who agreed to take it is less than the minimum number required (as referred to in the Order Booking Form), and you are informed of the cancellation in writing not less than 5 weeks before departure, or
your holiday is cancelled because of unavoidable and extraordinary circumstances beyond either your or our control (see “Events Beyond Our Control” below).

Please contact us if you would like to know more about your rights to compensation.

11. Events Beyond Our Control

vii. Cancellations due to government public health measures

transfer your booking to a later date free of any administration charges, subject to availability. You will have to pay any difference in price if the cost of the new booking is higher or be reimbursed the difference if the cost of the new booking is lower;
request a voucher with a redemption value equal to the amount previously paid by you for the booking. The voucher terms and conditions will be available to you before you make your choice under this clause; or
obtain a full refund of the amount already paid by you for the booking.

For the avoidance of doubt, we will not charge a cancellation fee if a holiday is cancelled in these circumstances, however, you will not be entitled to any further compensation.

(F) Complaints:

If you have a complaint whilst you are away, you should first notify the local supplier of the specific service that you are not satisfied with. If they are unable to help please immediately contact a member of our staff, who will try to rectify the problem. If upon your return home, you are still unhappy, please contact us at SEABLE Canopi Foundation, Canopi, 82 Tanner Street, London SE1 3GN or at info@seable.co.uk. You should contact us within 28 days of returning home to allow us to investigate your complaint thoroughly. A delay in reporting a complaint reduces the chances for us to investigate your claim properly and may impact on how well we can deal with it. When you contact us with your complaint you should also include your booking reference number and all your relevant contact details such as evening and daytime contact telephone numbers and an email address.
Following our investigation, should we decide that we have failed in our responsibility to supply the holiday to you with reasonable skill and care, you will be entitled to a full refund. The refund will be paid to your original payment method within 14 days from the date on which we accept the refund is due.

(G) Liability:

We will supply the holiday with reasonable skill and care. We will be liable for loss or damage that you suffer that is a foreseeable result of our failure to use reasonable skill and care in supplying the holiday (“Standard of Care”). Further, we will be liable for what our employees, agents or subcontractors do or do not do if they were at the time acting within the course of their employment or carrying out work that we had asked them to do, where such acts falls below the Standard of Care. Loss or damage is foreseeable if they were an obvious consequence of our failure to use reasonable skill and care or if they were contemplated by you and us at the time we entered into this contract.
We will not be liable for any injury, illness, death, loss, damage, expense, cost or other claim arising in connection with:

Your own acts and/or omissions or the acts and/or omissions of any members of your party; or
The acts and/or omissions of a third party not connected with the holiday and which were unforeseeable or unavoidable; or
an Event Beyond Our Control (see Events Beyond Our Control section above).

iii. Under the law, you may have rights in some circumstances to refunds and/or compensation from the airline in cases of denied boarding, cancellation or delay to flights. Full details of these rights will be publicised at EU airports and will also be available from airlines. Liability in such cases is the responsibility of the airline and will not always entitle you to a refund from us.

We do not exclude or limit in any way our liability for:

death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; and
fraud or fraudulent misrepresentation.

(H) Other rules that apply to your holiday

The services which make up your holiday are provided by people, firms, companies, and other organisations which are independent of us and for whom we act as agents (for example travel and accommodation providers). These service providers and owners provide services in line with their terms and conditions. Some of these terms and conditions may limit or exclude their liability to you, usually in line with international conventions that apply.
It is your responsibility ensure you to comply with such terms, copies of which will be available from the suppliers on request.
We may transfer this agreement to someone else

12. Other important terms

(a) Nobody else has any rights under this contract.

(b) If a court finds part of this contract illegal, the rest will continue in force.

If any authority decides that some of these terms are unlawful, the rest of the terms will continue to apply.

(c) Even if we delay in enforcing this contract, we can still enforce it later.

13. Which country’s laws apply to any disputes?

These terms, their subject matter, and their formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction.

CONTACT US

020 3375 6947
info@seable.co.uk
Canopi Foundation, Canopi, 82 Tanner Street, London SE1 3GN

QUICK LINKS

Seable’s mission is to provide accessible tailored holidays to the visually impaired community. Amazing and inclusive trips that can improve your well-being with our local trained assistance and tailored activities to suit your needs and enjoy a stress-free holiday.

YouTube

Twitter

FaceBook

Instagram